ASQ CCQM Certification - Frequently Asked Questions

What is the CCQM certification?

The Certified Customer Quality Manager (CCQM) is a professional certification offered by the American Society for Quality (ASQ) that validates expertise in customer quality management principles and practices. The certification demonstrates proficiency in implementing customer-focused quality systems and strategies.

Who should pursue the CCQM certification?

The CCQM certification is designed for professionals who work in customer service, quality management, customer experience, or related fields. This includes customer service managers, quality professionals, business analysts, process improvement specialists, and others who want to enhance their knowledge of customer-focused quality management systems.

What are the prerequisites for the CCQM certification?

Candidates must have a minimum of 8 years of work experience in one or more of the areas covered in the Body of Knowledge (BOK). Education can substitute for part of the experience requirement: A diploma/certificate—1 year waived, an associate degree—2 years waived, a bachelor's degree—4 years waived, and a master's or doctorate—5 years waived.

What topics are covered in the CCQM exam?

Watch the video for details.

How is the CCQM exam structured?

The exam consists of multiple-choice questions that test your knowledge of the Body of Knowledge. It is a computer-based test with a time limit, typically 4 hours. The exact number of questions may vary, but candidates should be prepared to answer approximately 150-175 questions.

How should I prepare for the CCQM exam?

Preparation strategies include:

• Studying the ASQ CCQM Body of Knowledge
• Taking ASQ's CCQM certification preparation course
• Reading recommended textbooks and reference materials
• Joining study groups with other certification candidates
• Taking practice exams to familiarize yourself with the format and types of questions

How long is the CCQM certification valid?

The CCQM certification is valid for three years from the date it is awarded.

How do I recertify my CCQM credential?

To maintain your certification, you must recertify every three years by either:

1. Taking and passing the CCQM exam again, or
2. Earning the required number of Recertification Units (RUs) through professional development activities such as attending conferences, publishing articles, participating in ASQ activities, or completing relevant courses.

What is the cost of the CCQM certification?

The exam fee varies depending on whether you are an ASQ member and your geographical location. ASQ members typically receive discounted rates. Additional costs may include preparation materials, courses, and recertification fees.

How do I register for the CCQM exam?

You can register for the exam through the ASQ website. The registration process includes submitting an application with documentation of your work experience, education, and payment of the exam fee.

What professional benefits does the CCQM certification offer?

Benefits include:

• Recognition of expertise in customer quality management
• Enhanced credibility with employers and clients
• Increased competitive advantage in the job market
• Access to a network of certified professionals
• Professional development opportunities
• Potential for career advancement and salary increases

Are there any sample questions available for practice?

Yes, our training course has approximately 1,000 test questions to help candidates prepare for the CCQM certification exam.

Can I take the CCQM exam remotely?

ASQ now offers remote proctored exams for many of its certifications, including the CCQM. This allows candidates to take the exam from home or office, supervised by an online proctor. Check the ASQ website for the latest information on exam delivery options.

What is the passing score for the CCQM exam?

ASQ uses a scaled scoring system, and the passing score may vary slightly from exam to exam based on difficulty. Generally, candidates need to answer approximately 70-75% of the questions correctly to pass.

What happens if I don't pass the CCQM exam?

If you don't pass the exam on your first attempt, you can retake it after a waiting period, typically 90 days. There may be additional fees for retaking the exam.

Is the CCQM certification recognized internationally?

Yes, ASQ certifications, including the CCQM, are recognized globally as a standard of professional excellence in quality management.

Will I be allowed to take the Handbook, Instructor Notes and Calculator into the ASQ exam with me?

Yes, however, you may consider taking the example problems out of the Instructor Notes. I have never heard of the Instructor Notes being rejected at the testing center (even when there is nothing removed). However, if you want to be safe, I would just take the appendix to the testing center. Also, if you want to be extra safe, take out the portion of the appendix entitled “formulas with explanations,” as they have some example problems. 

Can I take hand written notes into the testing center?

Yes, but they will have to be placed into a three-ring binder (loose papers are not allowed in the testing center, perhaps a three-ring binder). You can also take notes in your Handbook and/or Instructor notes, just make your notes statements and not questions. Otherwise, they may feel you are trying to sneak in old exam questions. Never takes notes as questions.

What steps should I follow in completing the course?

First complete all of your online lectures and associated exams. Second review the Handbook. Listen to my lectures on solving practice problems. Listen to my solution then work them on your own, as needed.Then work on practice exams until you get 75% or above. 

Do you recommend using both Handbook and Instructor Notes at the ASQ exam or only critical stack items from the instructor notes?

We recommend taking the handbook and the appendix (minus “formulas with explanations”). You may also want to listen to my video entitled “What to expect at the ASQ testing facility (Prometric)”. We have replaced the Primer with the Handbook, so ignore comments on the Primer.